Chatting with a contact

1. Open the chat from the contact card (“Open chat”) or by clicking a row in Inbox — it opens as a side panel over the page; on a computer drag its left edge to make it wider.
2. The subject is editable above the reply box; the default is “Re:” + the last subject of the thread. “Expand editor” makes the reply box take most of the panel.
3. Attach files, use “AI reply draft” for a first version, press Send e-mail. Replies are sent through the mailbox chosen in Settings → Sending e-mails.
4. The delete icon on a message removes it from the CRM chat only (the e-mail already sent to the client is unaffected).