Recurring Payment Terms

Last updated: 17 September 2026

1. What this document covers

These Recurring Payment Terms ("RP Terms") supplement the Terms and Conditions (coldleads.app/terms) and govern the subscription to the Cold Leads service (coldleads.app) provided by Anton Tkachenko, a sole trader (OSVČ) registered in the Czech Trade Register, ID (IČO) 17587557, VAT ID CZ686087109, registered office Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic, e-mail support@coldleads.app ("we"). They follow the law of the Czech Republic — the Civil Code (Act No. 89/2012 Coll., in particular Sections 1811, 1820, 1829–1837 and 2389a et seq. on digital services), the Consumer Protection Act (No. 634/1992 Coll.) and the Payment Services Act (No. 370/2017 Coll., implementing PSD2) — and EU law: Directive 2011/83/EU on consumer rights, Directive (EU) 2019/770 on digital content and digital services and Directive (EU) 2019/2161. On payment matters the RP Terms prevail. The Service is aimed at businesses (B2B); provisions marked "for consumers" apply only to natural persons acting outside their trade or profession (Section 419 of the Civil Code).

2. Subscription model

The Service is a monthly, automatically renewing subscription: Solo — $19 / 409 Kč / 19 €, Team — $49 / 1049 Kč / 49 €, Business — $99 / 2129 Kč / 99 € per month (USD / CZK / EUR according to your interface language and country). The minimum contract duration is one month (the first paid period); the contract then renews for further monthly periods until you cancel. There is no trial: access opens immediately after the first successful payment. Prices are stated without VAT; VAT, where applicable, is added at checkout; no other mandatory charges apply. Currency-conversion or cross-border fees that your card issuer may charge are outside our control and are not reimbursed. An annual plan is billed once every 12 months at the yearly price shown at checkout (lower than 12 monthly payments) and renews yearly until cancelled.

3. Recurring payment parameters

Before the first payment we display, and you confirm, the following: (a) purpose — online subscription to the chosen plan; (b) amount — fixed, equal to the plan price; the maximum amount of any single charge is $99 / 2129 Kč / 99 € (the most expensive plan); (c) frequency — fixed, once a month, on the same calendar day as the first payment (in shorter months, on the last day of the month); (d) first charge — the day you pay; (e) duration — until cancelled; (f) method — Visa or Mastercard payment card through Stripe (Stripe Payments Europe, Ltd., Ireland), with 3-D Secure on the first payment. Subsequent charges are initiated by us as merchant-initiated transactions (MIT) on the basis of your consent, as provided for by PSD2 and the card-scheme rules; no further authentication is required for them. Card details are held only by the gateway (PCI DSS Level 1); we store payment and subscription identifiers only. (g) Free trial — optional, 3 days with a card on file: nothing is charged during the trial; the first charge of the chosen plan is made on the day the trial ends (date and amount are confirmed by e-mail), then monthly; cancelling before that day means no charge.

4. Consent and confirmation

A recurring payment is created only after you tick two separate boxes on the plan page: consent to the recurring payment parameters, and consent to the Terms and these RP Terms including your request that the digital service starts immediately. We record the time, IP address, terms version and content of the consent and keep this record for at least 12 months after the subscription ends (a payment-gateway requirement and Section 1820 of the Civil Code). Within 2 days of the recurring payment being created you receive a confirmation e-mail with the payment parameters, the next charge date, how to cancel and a copy of the Terms (Section 1827 of the Civil Code).

5. Charges, receipts and reminders

About 7 days before each automatic renewal we send a reminder e-mail with the amount, the charge date and a cancellation link. After every successful payment you receive a receipt / tax document by e-mail. If we change the payment parameters, or charge after 6 or more months without a payment, we notify you by e-mail at least 7 days in advance (Visa and Mastercard rules for recurring payments).

6. Failed payments

If a charge fails (insufficient funds, expired or blocked card), we notify you by e-mail and keep your access for a grace period of 3 days after the end of the paid period; the gateway may retry the charge. If payment still does not arrive, access to the account is suspended until a new payment — your data is kept and we charge no penalties or interest. You can restore the subscription at any time by subscribing again on the plan page.

7. Changes to price or terms

We announce a change of a plan price or a material change of these RP Terms by e-mail at least 30 days before it takes effect (Section 1752 of the Civil Code). Until that date you may cancel without any consequence; if you do not cancel, the new price applies from the first billing period after the effective date. We never increase the amount charged within an already paid period.

8. Cancelling the subscription

You can cancel at any time: Settings → Current plan → Manage → Cancel plan, or by e-mail to support@coldleads.app from your account address. Cancellation takes effect at the end of the paid period: no further charges are made, access continues until the end of the period, and the account then becomes read-only. Subscribing again after cancellation requires a new consent. Before you cancel we may offer optional alternatives (for example 7 days of doubled limits or a one-time 20% discount for 3 months); accepting them is your choice and declining changes nothing.

9. Right of withdrawal (for consumers)

If you are a consumer you may withdraw from the contract within 14 days of the first payment without giving a reason (Section 1829 of the Civil Code, Article 9 of Directive 2011/83/EU) — by e-mail to support@coldleads.app, by post to Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic or using the form in the Annex. Because the Service is a digital service that starts immediately with your express consent, if you withdraw after it has started you pay a proportional part of the price for the days of use (Section 1834) and we refund the rest; if you have used the paid month in full, the right of withdrawal has lapsed. We refund by the same payment method within 14 days of receiving the withdrawal. Business customers (B2B) have no right of withdrawal; cancellation under section 8 applies to them.

10. Refunds and chargebacks

Apart from section 9, paid periods are not refunded on cancellation by the customer. We refund in full if a charge was made in error (for example after a confirmed cancellation, or twice for one period) and proportionally if the Service was unavailable through our fault for more than 72 consecutive hours. Refunds go to the card used for payment within 14 days. Before starting a chargeback with your bank, please write to us — most issues are settled within one business day; unjustified chargebacks may lead to suspension of the account until clarified.

11. One-off purchases (credit packs)

Extra verification and API credits are bought as one-off packs of 1,000 credits for $5 / 109 Kč / 5 €. This is not a recurring payment: there is no automatic renewal and no further charge. Credits do not expire while the account is active and cannot be exchanged for money. A consumer may withdraw from the purchase within 14 days as long as the credits have not been used; the used part is not refunded (Section 1834).

12. Taxes

The provider is a sole trader in the Czech Republic who is not a VAT payer but is registered as an identified person for VAT (VAT ID stated above) for transactions with businesses in other EU countries. Prices are shown without VAT. Whether VAT applies to your payment is determined at checkout by Stripe Tax from your country and status: business customers in other EU countries with a valid VAT ID account for VAT themselves under the reverse-charge mechanism; where VAT applies, it is added to the price and shown on the receipt. You are responsible for any taxes that may apply in your country to digital services bought from abroad. A tax document is e-mailed after each payment.

13. Complaints and dispute resolution

Payment complaints are accepted at support@coldleads.app or by post to Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic; we confirm receipt in writing and resolve the complaint within 30 days (Section 19 of the Consumer Protection Act). Consumers may turn to the body for out-of-court resolution of consumer disputes — the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz, Štěpánská 796/44, 110 00 Praha 1, Section 20d et seq. of the Consumer Protection Act); consumers in other EU countries may also use the alternative dispute resolution body of their own country. Disputes concerning payment services may also be brought before the Czech Financial Arbitrator (finarbitr.cz). Court disputes are decided by the courts of the Czech Republic; a consumer may also bring proceedings before the courts of their country of residence.

14. Governing law

These RP Terms are governed by the law of the Czech Republic. If you are a consumer in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside (Regulation (EC) No 593/2008, Article 6). The current version is always available at coldleads.app/terms/recurring; a copy of the terms is attached to the subscription confirmation e-mail.

Annex — model withdrawal form (for consumers)

Complete and return this form only if you wish to withdraw from the contract. To: Anton Tkachenko, Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic, support@coldleads.app. I/we hereby give notice that I/we withdraw from my/our contract for the provision of the Cold Leads service (plan: ____________). Ordered on / first payment on: ____________. Account e-mail: ____________. Name of consumer(s): ____________. Address of consumer(s): ____________. Signature (only if this form is notified on paper): ____________. Date: ____________.

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