Terms and Conditions
Last updated: 17 September 2026
1. Provider (identification)
The service Cold Leads (coldleads.app, "the Service") is operated by Anton Tkachenko, a sole trader (OSVČ) registered in the Czech Trade Register, ID (IČO) 17587557, VAT ID CZ686087109, registered office Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic. Contact: support@coldleads.app.
2. The Service
Cold Leads is an online (SaaS) tool for capturing clients from your website, managing contacts, writing e-mail templates and sending personal e-mail campaigns, with optional AI assistance and team roles. The Service is delivered digitally: access to your account is opened immediately after the first successful payment. No physical goods are shipped, there are no delivery costs and no export or shipping restrictions apply. The Service is intended for businesses and entrepreneurs (B2B); consumers may use it as well and enjoy the statutory consumer rights described below.
3. Plans, prices and currency
The Service is paid from the first day; there is no free plan (an optional trial is governed by the Recurring Payment Terms). Monthly plans: Solo — $19 / 409 Kč / 19 € per month — 5 campaigns with up to 50 recipients each and 5 AI templates per month, 1 agent seat; Team — $49 / 1049 Kč / 49 € per month — 50 campaigns with up to 200 recipients each, unlimited AI and up to 4 agent seats; Business — $99 / 2129 Kč / 99 € per month — 100 campaigns with up to 500 recipients each, 10,000 verification and API credits, headless API and up to 10 agent seats. Extra credit packs (1,000 credits) are one-off purchases. The price is charged in the currency of your interface language (USD, CZK or EUR). All prices are stated without VAT; VAT, where applicable, is added at checkout; no other fees are added. Individual plans are agreed with support in writing.
4. Payment methods and recurring payments
Payments are made by payment card (Visa, Mastercard, including 3-D Secure — Verified by Visa, Mastercard SecureCode) through Stripe; Stripe may be offered for customers outside Europe. The subscription is a recurring payment: a fixed amount equal to your plan price is charged automatically every month, on the same day as the first payment, until you cancel. Card details are stored solely at the payment gateway (Stripe is PCI DSS Level 1 compliant); we never see your card number. The exact recurring parameters are shown separately on the plan page before you pay and in your Settings; you must confirm them and these Terms before the first payment. We keep your consent for at least 12 months. Within 2 days after the recurring payment is created we send you a confirmation e-mail with these Terms attached, and we notify you at least 7 days in advance of any change to the parameters or of a charge that follows 6 or more months without a payment. You can change or cancel the recurring payment in Settings → Current plan or by e-mail to support@coldleads.app. The complete rules of the subscription — consent, charges, failed payments, price changes, cancellation, withdrawal and refunds — are set out in the Recurring Payment Terms (coldleads.app/terms/recurring), which form part of these Terms.
5. Right of withdrawal (consumers)
If you are a consumer, you may withdraw from the contract within 14 days of the first payment without giving a reason, by e-mail to support@coldleads.app or by post to our registered office (you may use the model withdrawal form in the Annex to the Recurring Payment Terms at coldleads.app/terms/recurring, but any unequivocal statement is sufficient). Because the Service is a digital service that starts immediately with your express consent, if you withdraw after the Service has started you pay a proportional part of the price for the days of use; if you have used the paid period in full, the right of withdrawal lapses. Refunds are sent to the original payment card within 14 days.
6. Complaints, returns and warranty
Because nothing is shipped, there are no physical returns. If the Service does not work as described, e-mail support@coldleads.app (or write to Malešická 2855/2b, 130 00 Praha 3 – Žižkov, Czech Republic) with your account e-mail and a description of the problem; you may attach a screenshot via Help → Send a report. We confirm receipt in writing, resolve the complaint within 30 days and inform you by e-mail about the outcome and any refund or credit. A complaint cannot be accepted for problems caused by third-party mailbox providers, by violating section 7, or by data you entered incorrectly. Statutory rights from defective performance remain unaffected.
7. Acceptable use
You may send e-mail only to recipients you have a lawful basis to contact. Spam, harassment, deceptive senders, illegal content and bulk cold mail without identification and an unsubscribe option are prohibited. Cold B2B outreach must use public business addresses, small volumes and honour opt-outs immediately. The Service is intended solely for lawful B2B and B2C communication: marketing, sales and customer care. Sending threats, harassment, violent, hateful or sexual content, offering illegal goods or services, and scam, phishing or deceptive messages is prohibited. By accepting these Terms (and confirming the rules when setting up your account) you acknowledge that the text of templates, chat messages, AI drafts and campaigns is screened automatically; a message that violates the rules is not saved or sent, and the account is suspended automatically — immediately for serious violations (threats, violence, illegal activity) or after repeated ones. A suspended account is read-only (sending, campaigns and the API are paused); you may ask support for a human review. The Service is not intended for products restricted to adults; no age confirmation is required.
8. Cancellation and termination
You may cancel the subscription at any time in Settings; access continues until the end of the paid period and no further charges are made. Before cancelling you may accept a one-time offer to keep the plan with doubled limits for 7 days free of charge. You may request deletion of your data at any time. We may terminate accounts violating these Terms. Limits and features may change; material changes, including price changes, are announced by e-mail at least 30 days before they take effect, and you may cancel before that date — if you do not, the change applies from your next billing period.
9. Your data and personal data protection
Your contacts remain yours. You are the data controller for contact data you upload; we process it on your behalf. Processing of personal data is described in the Privacy Policy (coldleads.app/privacy), which forms part of these Terms.
10. Availability and liability
The Service is provided "as is" without warranties beyond the statutory ones. To the extent permitted by law, our liability is limited to the amount you paid for the Service in the preceding 12 months. We are not liable for deliverability decisions of third-party mailbox providers.
11. Final provisions
These Terms are governed by the law of the Czech Republic (in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection). If you are a consumer, this choice of law does not deprive you of the protection granted by mandatory provisions of the law of the country where you habitually reside (Regulation (EC) No 593/2008, Art. 6), and you may bring proceedings before the courts of that country. Consumer disputes may be resolved out of court by the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz, Štěpánská 796/44, 110 00 Praha 1); consumers in other EU countries may also use the alternative dispute resolution body of their own country. A copy of these Terms is attached to the order confirmation e-mail; the current version is always available at coldleads.app/terms. Continued use after changes constitutes acceptance.
Payment-specific rules — consent, charges, failed payments, price changes, cancellation, withdrawal and refunds — are in the separate Recurring payment terms.
